General Terms and Conditions of Sale
1. Purpose
These General Terms and Conditions of Sale (GTC) govern the contractual relationship between the establishment, Hôtel Victor Hugo (hereinafter “the Hotel”) and the customer (hereinafter “the Client”) for the booking and rental of rooms, as well as ancillary services such as breakfast and parking.
2. Bookings
2.1 Cancellable bookings
Standard bookings may be cancelled free of charge until 10:00 p.m. (local time) on the day before arrival. Any cancellation made after 10:00 p.m. or in the event of a no-show will result in the first night being charged.
2.2 Non-cancellable – non-refundable bookings
Certain special offers are marked as non-cancellable and non-refundable, as stated in the booking confirmation. Such bookings require full payment at the time of reservation and are not eligible for any refund in case of cancellation or no-show.
2.3 Deposits
Any amount received in advance as a deposit is non-refundable, regardless of the reason for cancellation.
3. Prices
Prices are quoted in euros, including all taxes (VAT). They may vary according to the season, promotional offers, or the Hotel’s pricing policy. The confirmed price at the time of booking is final, unless there is an obvious error.
4. Payment methods
The Hotel accepts payments by credit card, cash (within the legal limit), bank transfer, or any other method approved by management.
5. Check-in and Check-out
Check-in: from [e.g., 3:00 p.m.]
Check-out: until [e.g., 11:00 a.m.].
Late check-out may incur additional charges, subject to availability.
6. Additional services
6.1 Breakfast
Breakfast is offered as an optional, chargeable service. Its price is indicated at the time of booking or at the reception desk.
6.2 Parking
The Hotel offers paid parking spaces, subject to availability. It is recommended to reserve in advance. Prices are available at the reception or on the website.
7. Liability
The Hotel declines all liability in the event of theft, loss, or damage to personal belongings in the rooms or common areas, including in parked vehicles.
7 bis. Damage and deterioration
The Client is responsible for any damage or deterioration caused by themselves or their guests, both in the room and in the Hotel’s common areas. In case of damage, the Hotel reserves the right to charge the Client for the repair or replacement costs of the damaged items.
These costs may be charged directly to the credit card used for the booking or stay, after a justification (invoice or estimate) is provided to the Client.
7 ter. No right of withdrawal
According to Article L221-28 of the French Consumer Code, the right of withdrawal applicable to distance sales does not apply to accommodation services provided on a specific date or for a specific period. Therefore, the Client is not entitled to a withdrawal period for any reservation made with the Hotel.
8. House rules
The Client agrees to respect the rules of good conduct, tranquility, and hygiene within the Hotel premises. Failure to comply may result in the immediate termination of the stay without any refund.
9. Personal data
Personal data collected during the booking process are processed in accordance with applicable regulations. They are only used in the context of the commercial relationship between the Client and the Hotel.
10. Disputes – Mediation
In the event of a dispute, the Client is invited to submit a written complaint to the Hotel. If no amicable resolution is reached, the Client may refer the matter to a consumer mediator free of charge, in accordance with Article L612-1 of the Consumer Code.
Contact Hôtels is a member of the Tourism and Travel Mediation Service (MTV). If you have contacted our team or the Contact Hôtels Quality Department (satisfaction@contact-hotel.com) and have not received a satisfactory response within 60 days, you may refer the matter to the MTV Mediator. Contact details and referral procedures are available on their website: http://www.mtv.travel.
